Answers
AI automation answer
What workflows should not be automated with AI?
Workflows should not be fully automated with AI when they involve high-risk judgment, unclear approval rules, sensitive customer issues, legal or medical advice, destructive data changes, or decisions that need accountable human review.
AI can still help with these workflows by summarizing, routing, drafting, checking completeness, and preparing context for a human decision.
The risk comes from allowing the system to decide, promise, delete, merge, approve, reject, or advise without a clear policy and escalation path.
A practical automation design separates safe actions from review-required actions before anything goes live.