Glossary
AI automation definition
What is AI workflow automation?
AI workflow automation uses AI, rules, and software integrations to move work across business systems without relying on manual handoffs.
Plain-English definition
How it works in practice
It is useful when a process needs judgment around text, intent, summaries, priority, or routing before the next step can happen.
Common examples include lead routing, CRM updates, appointment booking, support triage, onboarding, reminders, and weekly operations reporting.
The best workflows are narrow enough to test quickly and important enough to improve revenue, response time, customer experience, or admin workload.